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Cancellation and Refund Policy

Cancellation and Return Policy

eCigIndia.Com has a liberal cancellation policy. Under this policy:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1.         If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2.         If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 3-7Day Replacement Guarantee below.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Replacement Policy

Products sold at eCigIndia.com are covered under our 3 Day Replacement Guarantee. Notify us of any problems, damages or defects within 3 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost. To request a refund, simply contact us with your purchase details within seven (3) days of your purchase and tell us why you’re requesting a replacement, we take customer feedback very seriously and use it to constantly improve our products and quality of service. Replacements are being processed within 7 days from the date of delivery.

WARNING: YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY ELECTRONIC CIGARETTE INDIA PRODUCTS: Electronic Cigarette India (www.eCigIndia.com) Products are not intended for use by persons under legal smoking age, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product contains nicotine. If you are allergic to nicotine, propylene glycol, Vegetable Glycerol or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart condition, diabetes, high blood pressure or asthma, consult your physician before using any eCigIndia products. Discontinue use and consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habit forming.

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